Refund policy

Return & Refund Policy

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1. Order Cancellation

We strive to process and ship your order as quickly as possible. Once payment is confirmed, your order enters our fulfillment system immediately. This means you may only cancel or modify your order within 2 hours after payment.

If you need to cancel your order, please email us at yixingteapotshop@gmail.com as soon as possible with the subject line "Cancellation" and include your full name and order number. We will do our best to accommodate your request.

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2. Return Policy

We want you to love your purchase from ZishaArts. If you are not completely satisfied, you may request a return within 30 days of receiving your package.

Return Conditions:

• Returned items must be in original packaging, unused, and in resalable condition

• We reserve the right to refuse returns if the item shows signs of damage or excessive use

Return Process:
To initiate a return, please email us at yixingteapotshop@gmail.com with your order number, product name(s), and reason for return. Our customer service team will review and respond within 3 business days.

Return Address:
Hufu Town, Yixing City, Jiangsu Province, China
Postal Code: 214223

Important Notes:

• ZishaArts only accepts returns for products purchased directly from our official website (www.ZishaArts.com)

• For returns due to non-quality reasons (e.g., change of mind or personal preference), the buyer is responsible for all return shipping costs

• Original shipping charges (if any) are non-refundable

• No restocking fees will be charged for any return

• Returns or exchanges are not accepted for purchases made more than 30 days ago

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3. Exchanges

If you wish to exchange an item, please email us at yixingteapotshop@gmail.com with photos or videos of the item and your order number. Our customer service team will review your request and notify you of the eligibility within 3 business days.

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4. Damaged in Transit

We are sorry to hear that your item arrived damaged! Please email us at yixingteapotshop@gmail.com with your order number, full name, and photos of the damaged item. We will resolve the issue as quickly as possible.

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5. Refund Timing

Once we receive your return, we will process the refund within 3–5 business days and credit the amount back to your original payment method. The actual arrival time depends on your bank or payment provider's processing timeline, which typically takes 5–10 business days.

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6. Lost Packages

In the rare event that a package is not delivered within 60 days of shipment, it will be considered lost. If this occurs, please contact us within 30 days and we will arrange either a free replacement shipment or a full refund.

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7. Customs Duties & Clearance

Some destination countries may impose Value Added Tax (VAT), customs duties, or other clearance fees. These charges are not included in the product price and are the responsibility of the recipient. Since customs policies vary widely by country, we recommend checking with your local customs office for more information.

Delivery delays caused by customs clearance procedures are beyond our control, and shipping times may be extended accordingly. Shipping fees will not be refunded for packages rejected due to refusal to pay customs duties.

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8. Returns Due to Buyer Error

If an order is returned to us due to any of the following reasons, we will charge a shipping fee before reshipping or processing a refund:

• Incorrect or incomplete shipping address

• Failure to claim the package within the holding period

• Other buyer-related issues

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9. Contact Us

If you have any questions, feel free to reach out to us: