Shipping policy

Shipping Policy

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Order Processing

All products sold on ZishaArts are handmade and require processing time before shipment.

• Processing Time: 1–2 business days (Monday–Friday, excluding public holidays in China)

• Orders are processed and shipped within 1–2 business days after payment confirmation

• You will receive a shipping confirmation email with tracking information within 24–48 hours after your order has been shipped

• If your order contains multiple items, they may be shipped in separate packages. You will receive separate tracking numbers for each package

Please note that shipping may be delayed during peak seasons, public holidays, or due to unforeseen circumstances such as severe weather or customs clearance delays. We will notify you promptly if we become aware of any significant delays affecting your order.

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Shipping Methods & Transit Times

We offer two shipping options for our customers. All transit times mentioned below are estimated from the date of shipment, not from the order date. Please allow 1–2 business days for order processing before shipment.

Shipping Rates:

Free Shipping Offer:
We offer Free Standard Shipping on orders over $199 to most countries. This offer applies to Standard Shipping only. Expedited Shipping upgrades are available at an additional cost.

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Carriers

We ship via major international carriers including UPS, DHL, and USPS. The carrier assigned to your order may vary based on your location and the shipping method selected.

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Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number(s) and a link to the carrier's tracking page.

You can also track your package using the following carrier websites:

• DHL: http://www.dhl.com/en/express/tracking.html

• UPS: https://www.ups.com/WebTracking/track

• 17TRACK (universal tracking): https://www.17track.net/en

If you have any questions about your tracking number or shipment status, please contact our customer service team at yixingteapotshop@gmail.com.

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Customs Duties & Clearance

In some cases, Value Added Tax (VAT), other taxes, customs duties, and/or clearance fees may be levied by your destination country. These additional charges are not included in the product price or shipping cost and are the responsibility of the recipient.

We cannot determine the exact charges since customs and taxation policies vary widely from country to country. Please contact your local customs office for more information before placing your order.

Important Notes:

• Customs clearance procedures may be required and may cause delivery delays beyond our control

• Delivery times may be extended by the carrier due to customs processing

• Shipping costs will not be refunded for packages that are rejected upon arrival due to refusal to pay duties or taxes

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Incorrect Shipping Address

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, we will contact you to confirm the correct address. A shipping fee will be charged before we resend the order. If you prefer a refund instead, the original shipping cost will not be refunded.

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Lost Packages

In the rare event that a package is not delivered within 60 days of shipment, it will be considered lost. If this occurs, please contact us within 30 days and we will arrange either a free replacement shipment or a full refund .

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Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us: